PRIVACY POLICY
We collect your data:
A. to improve your experience
B. under a secure environment
C. but you may decide what and how you hear from us
D. only when necessary
HOW WE USE YOUR INFORMATION
How we use your information depends on the type of information, which services you use and the choices you make in your settings
SHARING YOUR INFORMATION
We do not sell any of your personal data to any third party. However, as a key part of providing our services to you, we do share your data with the following categories of companies:
- Companies involved in getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Law enforcement and fraud prevention agencies or anybody required by law
- Companies approved by you, such as social media sites (if you choose to link your account to us)
KEEPING YOUR INFORMATION
We will keep your information for as long as you have your account, or as long as is necessary to provide our services to you, or (in the case of any contact you may have with our Customer Service team ) for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
YOUR RIGHTS
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request deletion of your data, or to stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator – in Vietnam, the Personal Data Protection Commission
CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may amend this Privacy Policy from time to time to reflect how we are processing your data. If we make significant changes, we will make that clear on the FRANK website or other FRANK services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our Site. If you object to any changes, you may close your account. You acknowledge that your continued use of our services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.
HOW TO CONTACT US
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
Please do not hesitate to contact our Customer Service team, who will gladly answer any questions you may have